Cancellation Policy

1. Standard Cancellation Policy

To provide our guests with the highest level of service and accommodation availability, we maintain the following cancellation policy:

For Standard Room Bookings:

• Free cancellation up to 48 hours before check-in
• One night's charge for cancellations within 48 hours
• Full payment required for no-shows

For Suite Bookings:

• Free cancellation up to 72 hours before check-in
• 50% charge for cancellations within 72 hours
• Full payment required for no-shows

2. Group Bookings

For group bookings (5 rooms or more):

• Free cancellation up to 14 days before check-in
• 50% charge for cancellations within 14 days
• Full payment required for cancellations within 7 days

3. Special Events and Peak Seasons

During special events and peak seasons:

• Non-refundable deposit required at booking
• Full payment required 30 days before check-in
• No refunds for cancellations during these periods

4. Modifications

Room modifications are subject to availability and may result in rate changes. Date modifications within the cancellation period may be treated as a cancellation and rebooking.

5. Refunds

Eligible refunds will be processed within 5-7 business days to the original payment method.

6. Force Majeure

In cases of force majeure or circumstances beyond our control, we may offer credit for future stays or alternative arrangements.

7. Contact Us

For cancellations or modifications, please contact our reservations team:

Email: [email protected]
Phone: +12505550199
Address: 280 Augusta Avenue, Toronto, Canada